#1008 - Senior Technical Support Engineer

Job brief - This opportunity is only available for Latam Professionals. We're looking for a Senior Technical Support Engineer to join a dedicated support team. In this role, you'll be the final escalation point for complex, high-visibility client issues, digging into things like SQL databases, REST/SOAP APIs, Linux environments, and enterprise integrations (Oracle/SAP). You'll also work closely with Product and Engineering, mentor Tier 2 analysts, and help shape support processes and documentation. Responsabilities • Serve as the final escalation point for highly complex, visible, and sensitive client technical issues, applying expert-level judgment and creative problem-solving to drive resolution. • Provide advanced troubleshooting and support for data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and related enterprise technologies. • Act as a Customer Support liaison during pre- and post-implementation phases, ensuring technical readiness, continuity of support, and alignment with customer usage and requirements. • Partner with internal product, engineering, and support teams to communicate customer needs, support emerging technology rollouts, and develop scalable support processes and standards. • Provide work leadership, technical guidance, and mentorship to less senior support staff; receive and manage complex escalations from Tier 2 analysts. • Create, edit, and maintain technical knowledge base articles and best practice documentation to support team capability and knowledge continuity. • Maintain shared support environments, including virtual environments, databases, and shared instances; fulfill on-call support responsibilities on a rotational basis. Requirements • Bachelor's degree in Software Engineering, Information Technology, or a related field • Advanced Level of English (B2/C1) • 6+ years of relevant experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment. • Sstrong SQL and relational database experience. • Hands-on work with REST and SOAP API/web services . • Demonstrated experience troubleshooting and supporting data-driven applications connected to relational databases, XML sources, and high-volume web services. • Deep understanding of networking protocols and proven debugging skills across a broad range of technologies and programming languages. • Hands-on experience with Linux/Unix, shell programming, FTP scripting , and related systems and scheduling tools. • Proven ability to manage high-stakes customer escalations with composure, professionalism, and sound judgment under pressure. • Strong analytical and creative problem-solving skills; ability to operate independently and consult management as needed Preferred Qualifications • Experience with SAP NetWeaver architecture, integration technology, ABAP web services, and SAP Mobility platforms. • Experience developing or maintaining Big Data and Fast Data application environments. • Familiarity with Data Governance, Data Security, and Data Operations practices. • Experience with VM environments, NAS, mainframe systems, and job scheduling tools such as TWS or ECG. • Prior experience supporting ERP tax integration solutions or enterprise software implementations. What do we offer • Competitive salary in USD. • 100% Remote Work. • Type of contract: Independent Contractor with Venon Solutions LLC. • Contract duration: long-term • Benefits: 2 weeks of PTO (paid time off). • Holidays: from the North American calendar. • Working hours: Full-time PST , fully committed. Originally posted on Himalayas