#130515 - Salesforce Developer

Key Responsibilities • Develop, enhance, and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows. • Support production Salesforce Service Cloud applications and operational workflows. • Build and maintain case management and omnichannel support capabilities. • Develop and troubleshoot routing, orchestration, workflow automation, and case-assignment functionality. • Support AI-assisted case summarization, agent-assist capabilities, and other AI-enabled Salesforce workflows. • Contribute to communications and workflow automation capabilities supporting customer support operations. • Design, develop, and maintain integrations between Salesforce and external systems or data platforms. • Support Salesforce-to-data-platform integrations, including Salesforce-to-Snowflake integrations where applicable. • Monitor production platform health, alerts, operational KPIs, and active incidents. • Triage and investigate production issues involving Salesforce workflows, routing, integrations, and automation. • Take ownership of operational incidents through investigation, resolution, follow-up, and documentation. • Participate in structured production-support and operational-review processes. • Document technical findings, incidents, troubleshooting results, and operational knowledge. Must-Have Skills • Hands-on Salesforce development experience. • Apex development experience. • Lightning Web Components (LWC) experience. • Salesforce Flows experience. • Salesforce Service Cloud experience. • Production Salesforce support and troubleshooting experience. • Experience owning or resolving operational and production incidents. • Monitoring and incident management experience. • Salesforce integration experience. • Salesforce Omnichannel experience. • Enterprise experience strongly preferred. Nice-to-Have Skills • Experience with Salesforce data integrations involving platforms such as Snowflake. • Salesforce-to-Snowflake integration experience. • Deeper Salesforce Omnichannel and case management experience. • Experience designing reusable Salesforce automation patterns. • Routing and orchestration experience. • Experience participating in structured operational support or production-support rotations. • Experience with observability or monitoring platforms. • AI or agentic Salesforce experience. • Experience developing AI-assisted or agent-assist workflows within Salesforce environments. Required Tools & Platforms • Salesforce Service Cloud. • Apex. • Lightning Web Components (LWC). • Salesforce Flows. • Salesforce Omnichannel. • Salesforce integration capabilities and APIs. Location, Time & Engagement • Remote contract engagement. • Candidates must be located in LATAM. • 100% allocation, approximately 40 hours per week. • Must be available to work full U.S. Central Time hours (CDT, UTC-5). • Engagement is currently scheduled through March 31, 2027. We are seeking a Salesforce Developer to support and enhance a production Salesforce environment focused on post-sales support and operational workflows. This role combines hands-on Salesforce development with production support, incident ownership, integrations, and operational troubleshooting. The developer will work across Salesforce Service Cloud, case management, omnichannel support, automation, agent-assist capabilities, operational analytics, and integrations with external systems and data platforms. Originally posted on Himalayas