Accounts Receivable Clerk

ICANotes is a health tech company founded in 1999 and headquartered in Annapolis, Maryland. It provides a cloud-based Electronic Health Record (EHR) and practice management system built exclusively for psychiatry, therapy, and addiction treatment providers. About the role As an Accounts Receivable Clerk at ICANotes , you will be responsible for handling customer billing inquiries via email and phone, collecting and posting customer payments, and updating customer subscription profiles in Zoho. What you'll do • Monitor customer ticket queue and respond to customer inquiries via email and phone • Analyze customer invoices and adjust as needed • Resolve discrepancies with customer payments and account information • Assist in the collections process of past due accounts • Be open to providing feedback around optimizing internal processes • Protect the organization's value by keeping information confidential • Update job knowledge by participating in educational opportunities Qualifications • Experience in billing or accounts receivable preferred • Experience working with CRM tools preferred • Strong analytical skills and attention to detail • Excellent communication and interpersonal skills • Proficiency in billing and accounting software • Problem-solving skills to address and resolve billing discrepancies • Expertise in auditing and identifying discrepancies in financial records • Previous experience in a customer service or customer facing role • Proficient in PC and data entry skills • Fluent in English Originally posted on Himalayas