Application Programmer

This is a remote position. Project Description The client’s management modernization initiative focused on Microsoft Dynamics 365 CRM, customer portals, customer service, and AI-enabled engagement solutions . The developer will enhance and support existing Dynamics applications while implementing modern Microsoft AI capabilities such as Copilot Studio, Contact Center, IVR, conversational chat, and Document Intelligence . Key Responsibilities • Develop, enhance, and support Microsoft Dynamics 365 CRM applications. • Develop and maintain customer portals/customer-facing applications . • Design, code, test, troubleshoot, deploy, and support application enhancements. • Implement Dynamics 365 Customer Service and AI capabilities . • Work with Microsoft Copilot Studio, Contact Center, IVR, chat, and conversational AI . • Implement or integrate Document Intelligence/intelligent document processing . • Translate business requirements and user stories into technical solutions. • Work on multiple development tasks within Agile/Scrum sprints. • Collaborate with BAs, functional teams, QA, developers, and technical leadership. • Provide technical input on requirements, acceptance criteria, and test scenarios. • Troubleshoot production issues and provide application support. • Mentor developers and establish development best practices. • Maintain technical, system, and release documentation. • Identify opportunities for modernization, automation, and improved user experience. Work Environment • Work Location : Primarily remote, with occasional hybrid work as requested by the client. • On-Site Location : PBGC Headquarters, 445 12th Street SW, Washington, DC 20024. • Hours : Candidates must be available during 8:30 AM–5:30 PM Eastern Time operating hours. • Travel : No travel is required. • Security Requirement : Ability to obtain and maintain a Public Trust clearance. Requirements Mandatory Requirements • Strong hands-on Microsoft Dynamics CRM / Dynamics 365 development experience. • Experience developing/supporting Dynamics customer portals or comparable customer-facing applications . • Strong application development and troubleshooting skills. • Experience with Agile/Scrum development. • Ability to handle multiple user stories/tasks within a sprint. • Full SDLC experience: requirements → design → development → testing → deployment → production support . • Experience collaborating with BA, QA/testers, developers, functional teams, and technical leadership . • Strong analytical, troubleshooting, and communication skills. • Experience mentoring developers or contributing to technical standards. Preferred / Nice-to-Have • Microsoft Copilot Studio • Dynamics 365 Customer Service • Dynamics 365 Contact Center / Call Center • IVR • Conversational AI / customer chat • Microsoft Document Intelligence • Intelligent document processing • Dynamics 365 integrations with enterprise applications • Microsoft Azure/cloud modernization • AI-powered customer service implementations • Legacy application modernization • Federal government application experience Originally posted on Himalayas