Associate - Trust & Safety (Tamil) (Eaze)

Role : Associate Trust & Safety - Eaze Work Location : Work From Home Department : Eaze Employment Type : 12 Months Contract About Lokal : In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online. This spark became Lokal . Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising. Today, Lokal is a house of focused apps, many products, one mission: to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved. We now operate dozens of live apps across categories like: • Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV) • Matrimonial Matchmaking – hyperlocal, compatibility-first partner search ( Lokal Matrimony) • Agri Consulting – farmer-first advisory in local languages (Agri Lokal ) • Local Jobs – blue- and grey-collar opportunities close to home ( Lokal Jobs, Sahi Jobs) • Social & Community – Place to find & post social updates ( Lokal app) • Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze) • Astrology & Guidance – instant access to trusted Astrologers via chat and voice (Astro Lokal ) • Advisory Services – early bets in legal help, financial guidance, career counselling, and more Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for. This is the story new teammates walk into: a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives. We ship fast. We learn fast. We build for Bharat. We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital. Associate – Trust & Safety ( Eaze ) About Eaze : Eaze is a platform dedicated to creating a safe, supportive, and judgment-free space where users can engage in meaningful conversations and build genuine human connections. Through voice and chat experiences, Eaze prioritizes user well-being by fostering a trusted, respectful, and secure community. About the Role We are looking for a detail-oriented and responsible Associate – Trust & Safety to help maintain a safe and trusted experience for our users. In this role, you will review and moderate user interactions, enforce community guidelines, identify policy violations, and ensure a high standard of platform safety and quality. Working closely with the Trust & Safety team, you will play a key role in protecting users, improving moderation processes, and upholding the integrity of the Eaze community. Key Responsibilities • Review and moderate audio, chat, and user interactions in line with Eaze's community guidelines and safety policies. • Identify, investigate, and take appropriate action on abusive, harmful, fraudulent, or policy-violating content and behavior. • Escalate high-risk or sensitive cases to the relevant internal teams for timely resolution. • Review user reports, appeals, and flagged conversations to ensure fair and consistent moderation decisions. • Conduct quality audits of moderated conversations and maintain accurate moderation records. • Monitor moderation trends and provide insights to improve platform safety, policies, and user experience. • Collaborate with Product, Operations, Quality, and Trust & Safety teams to strengthen moderation processes. • Handle sensitive content with professionalism, empathy, and confidentiality while adhering to platform standards. Requirements • Bachelor's degree in any discipline. • 1–2 years of experience in Trust & Safety, Content Moderation, Community Moderation, Quality Audit, Customer Support, or similar roles. • Strong understanding of online safety, community guidelines, and content moderation practices. • Excellent analytical, problem-solving, and decision-making skills. • Strong verbal and written communication skills. • Proficiency in English and Tamil (Read, Write & Speak mandatory). • Comfortable reviewing sensitive or emotionally challenging content while maintaining objectivity and professionalism. • Working knowledge of Microsoft Excel, CRM tools, and moderation or ticketing platforms. • High attention to detail with the ability to make consistent moderation decisions in a fast-paced environment. Preferred Skills • Experience with Trust & Safety operations for social, chat, voice, or community-based platforms. • Familiarity with moderation dashboards, QA tools, or ticketing systems. • Understanding of abuse detection, fraud prevention, and policy enforcement. • Strong interpersonal skills with the ability to handle sensitive situations with empathy and discretion. Why Join Eaze? • Build a safer and more trusted digital community with meaningful user impact. • Work on large-scale Trust & Safety operations and help shape platform safety standards. • Gain hands-on experience in content moderation, policy enforcement, and community operations. • Thrive in a collaborative, fast-paced startup environment with significant learning and growth opportunities. • Make a meaningful difference by fostering healthier, safer, and more respectful online interactions. Originally posted on Himalayas