Bilingual Intake Coordinator

Position Type: Full-Time Working Hours: Saturday–Sunday: 10:00 AM–7:00 PM Monday 5:00 PM–9:00 PM Tuesday–Friday: 4:00 PM–9:00 PM Eastern Daylight Time Salary rate: $6-$8 Job Responsibilities: • Provide weekend intake coverage by handling a high volume of inbound and outbound calls. • Guide families through a step-by-step, decision-tree intake form. • Gather and accurately document patient and family information in Lumary. • Explain intake requirements and next steps clearly and compassionately. • Follow up with families after the initial intake to obtain missing documentation, including: • Referrals • Diagnosis paperwork • Insurance information • Other required intake documents • Develop positive, professional relationships with families and serve as a reliable point of contact throughout the intake process. • Process intake-related faxes by uploading documents to the correct patient profile. • Send fax requests for missing documentation when necessary. • Maintain accurate, organized, and HIPAA-compliant patient records. • Escalate complex intake concerns or cases according to established procedures. • Complete assigned tasks independently while following company workflows and documentation standards. Requirements • At least 1 year of previous experience in ABA services, healthcare, behavioral health, or patient intake. • Experience handling phone-intensive responsibilities involving both inbound and outbound calls. • Familiarity using Lumary and Salesforce is preferred • Strong experience communicating with families, patients, or caregivers. • Ability to communicate with compassion, patience, professionalism, and care. • Ability to follow structured intake forms and decision-tree workflows with minimal supervision. • Excellent verbal and written communication skills. • Ability to manage follow-ups and maintain organized patient records. • Professional demeanor when handling sensitive and patient-facing interactions. • Availability to provide weekend coverage. • Experience collecting referrals, diagnosis documents, and insurance information. Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. Benefits • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. Originally posted on Himalayas