Bilingual Virtual Dental Receptionist / Front Office Admin Assistant - OR

We are looking for a Virtual Dental Receptionist / Front Office Administrative Assistant to support an established U.S. dental practice. This is a highly patient-facing role focused on phones, scheduling, insurance, and day-to-day dental front-office support. The ideal candidate will feel like a true extension of the practice's in-house team—not like a call center representative. You should be warm, bubbly, professional, and patient , with the ability to communicate confidently with patients and remain calm and empathetic when handling demanding or frustrated individuals. This is a long-term opportunity for someone who wants to become a trusted member of the dental practice and help reduce the administrative workload for the in-office team. Key Responsibilities • Handle high-volume inbound and outbound patient calls , including scheduling, general questions, follow-ups, and message-taking. • Schedule new and existing patients , including confirmations, rescheduling, recalls, and reactivation of inactive patients. • Provide a warm, professional, and patient-focused experience during every interaction. • Handle difficult or frustrated patients calmly and professionally, escalating issues when appropriate. • Verify dental insurance eligibility and benefits , including coverage, deductibles, annual maximums, limitations, and other relevant benefits. • Assist with prior authorizations and pre-treatment estimates , including gathering documentation, following up with insurance carriers, and tracking requests. • Maintain accurate patient records in Eaglesoft , including demographics, insurance information, notes, and documentation. • Keep patient information and administrative records accurate and up to date. • Provide general front-office administrative support to help reduce the workload of the in-office team. • Communicate effectively with the dental team regarding patient needs, scheduling issues, insurance questions, and follow-ups. You should be: • ☎️ Confident on the phone • 😊 Warm, friendly, and personable • 🦷 Experienced in U.S. dental front-office operations • 🧾 Knowledgeable about dental insurance • 🧘 Calm under pressure • 💬 An excellent communicator • 🔎 Detail-oriented and organized • 🤝 Patient-focused and team-oriented • 💻 Comfortable working remotely and independently Requirements Required Qualifications • 2+ years of U.S.-based dental practice experience. • Previous experience as a Dental Receptionist, Front Desk Coordinator, Patient Coordinator, or similar dental front-office role. • Bilingual English/Spanish is required. • Female candidates preferred. • Strong experience handling inbound and outbound phone calls . • Hands-on experience with dental appointment scheduling . • Experience verifying dental insurance eligibility and benefits . • Experience with prior authorizations and/or pre-treatment estimates . • Excellent spoken English with a professional, friendly, and confident phone presence. • Strong customer service and communication skills. • Ability to remain calm, patient, and professional when dealing with demanding or frustrated patients. • Strong attention to detail and ability to accurately document patient and insurance information. • Ability to work independently in a remote environment while maintaining reliable communication with the dental team. Strongly Preferred Qualifications • Experience using Eaglesoft . • Patient recall and reactivation experience. • Experience working in a busy, multi-provider dental practice . • Previous experience as a Virtual Dental Assistant (VDA/VMA) . • Experience handling a high volume of calls and patient interactions. • Experience supporting U.S. dental insurance processes. Why Join Us? • Fully remote position supporting an established U.S. dental practice. • Opportunity for a long-term position with a stable practice. • Patient-facing role where your communication and dental experience make a direct impact. • Opportunity to become a trusted extension of an established front-office team. If you have strong U.S. dental front-office experience, excellent English communication skills, and a warm, patient-focused personality, we'd love to hear from you! Benefits Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday: 8:00 AM–5:00 PM. Some Saturdays may be required. Originally posted on Himalayas