Client Success Specialist

About the Role At Popmenu , we’re redefining how restaurants connect with guests. As a Client Success Specialist, you will play a crucial role in our mission by directly engaging with restaurant clients through proactive outreach. Your focus will be to drive feature adoption, demonstrate the platform's value, and serve as a resource for basic account-related questions. This role blends consultative outreach, relationship building, and support. You’ll help clients understand why features matter, not just how to use them — and you’ll nudge them toward deeper engagement with Popmenu ’s tools. What You’ll Do • Client Outreach and Cold Calling • Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients). • Position feature usage and upgrades in the context of the client’s business goals. • Spark curiosity and drive action — help clients “see what they’re missing.” • Drive Value and Adoption • Explain the benefits of core and add-on features in plain language that resonates with restaurant operators. • Track adoption milestones and follow up to celebrate wins or remove blockers. • Support small business owners in taking ownership of their success with Popmenu . • Support and Triage • Answer basic account questions related to billing, login, permissions, or feature functionality. • Flag technical issues or complex concerns to the appropriate internal team. • Document interactions and outcomes in CRM tools with attention to detail. • Internal Collaboration • Partner with onboarding, support, and success teams to ensure a seamless client journey. • Share insights and trends that inform product, marketing, and retention efforts. Requirements What You Bring: • 1–2 years in a customer-facing role — ideally in SaaS, hospitality tech, or a call-heavy environment. • Comfortable on the phone and energized by helping people take action. • Ability to communicate value clearly and persuasively. • A service mindset with curiosity to dig into client goals and challenges. • Familiarity with restaurant operations is a plus. • Experience with tools like Salesforce or Gainsight is a bonus. Originally posted on Himalayas