CRM Lead – LATAM

Key Responsibilities CRM Support & Administration • Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality. • Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups. • Ensure compliance with SLAs, governance, and HCC requirements. • Lead UAT testing, system validations, and deployments in collaboration with IT teams. • Execute operational activities such as: • Cycle plan management • Bulk uploads (holidays, structures, key messages) • Product and content updates (Approved Emails, Veeva Materials) • Analyze business requirements and lead solution design with IT and stakeholders. • Manage user lifecycle (access, approvals, license optimization, and certifications). Key Skills & Competencies • Strong CRM Management (Veeva CRM / Omnichannel ecosystems) • Stakeholder management (regional & global) • Vendor & service management • Data governance & compliance (HCC, Privacy) • Process optimization and automation mindset • Analytical thinking and KPI-driven decision making • Strong customer orientation and business understanding • Ability to assess impacts and translate business needs into solutions • Strong negotiation and communication skills Technical & Professional Requirements • Experience in CRM administration / system management • Advanced Microsoft Office skills (Excel, PowerPoint) • Experience working with data, dashboards, and reporting tools • Familiarity with ticketing tools (e.g., Zendesk) is a plus Languages • English: Strong (required) • Spanish: Advanced (required) • Portuguese: Desirable Location • Preferred: Mexico - Colombia Duration 1 year Originally posted on Himalayas