Customer Service Representative- Vietnamese (Contract Based)

Overview We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently. Qualifications • Native Vietnamese • Minimum Bachelor Degree or Diploma qualification • English level: B2 (Upper-intermediate) • Strong communication and interpersonal skills • Customer-oriented with good problem-solving ability • Basic computer skills and typing ability • Willing to work shifts, weekends, or public holidays if required Preferred: • Previous experience in Customer Service / Call Center / BPO is an advantage • Experience handling inbound support is a plus Responsibilities • Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner • Provide accurate information about products, services, orders, or general support requests • Resolve customer issues and complaints while ensuring high customer satisfaction • Update and maintain customer records in the system • Follow company procedures, quality standards, and service guidelines • Escalate complex or unresolved cases to the appropriate team Originally posted on Himalayas