Customer Service Specialists fluent in Japanese

• Provide customer support in both Japanese and English across multiple communication channels. • Resolve customer inquiries efficiently and professionally. • Follow Standard Operating Procedures (SOPs) and internal guidelines. • Accurately document customer interactions and resolutions. • Maintain strict adherence to data security and confidentiality requirements. • Collaborate with internal teams to ensure a seamless customer experience. • Fluent in Japanese and English (written and spoken). • Prior experience in customer service, contact center, or customer support roles. • Strong communication and problem-solving skills.. • Comfortable working in a performance-driven environment with KPIs. Technical requirements • Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer. • Full-disk encryption (BitLocker or FileVault) enabled at all times. • Active antivirus/EDR software and firewall protection. • Secure Boot (Windows) or System Integrity Protection (macOS) enabled. • Remote role, with shift assignments based on business needs. • Initial part-time schedule with the potential to transition to 40 hours/week, based on performance. • Must be available to work any assigned shift as required by operations. Upwork has partnered with a client that is a global e-commerce leader in health, wellness, nutrition, and personal care products who is seeking an Customer Service Specialists fluent in Japanese to support a growing international customer base. This is a fully remote opportunity for professionals who excel in communication, reliability, and delivering high-quality customer support experiences. Originally posted on Himalayas