Customer Success Consultant

About Beyond Menu BeyondMenu helps 15,000 independent restaurants win with digital hospitality — SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We’re a leading revenue partner for independent restaurants in this space. About the Client Success Team Our Client Success Team is not traditional customer support—and not just sales. We are growth partners . Our mission is to drive customer retention and measurable business outcomes (e.g., order growth, repeat rate improvement) through: • Data insights • Strategic execution • Cross-functional collaboration We act as trusted digital growth advisors to our clients. Role: Customer Success Consultant You will serve as a long-term strategic partner to restaurant clients, using data + insights + execution to help them: • Increase online orders • Optimize operational performance • Unlock long-term growth You’ll also play a key role in strengthening our internal understanding of market trends and customer behavior. What You'll Do: • Maintain structured client records in Salesforce (milestones, progress, interactions) • Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail) • Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks • Identify growth opportunities and recommend actionable strategies • Execute with a results-oriented mindset , driving measurable outcomes • Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales) • Monitor market trends and share competitive insights Who We're Looking For: • Strong English communication skills (written and verbal) • 3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred) • Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus) • Strong problem-solving and structured thinking skills • Self-driven, highly accountable, and able to manage multiple priorities • Comfortable with remote work and U.S.-aligned working hours What We Offer: • Competitive base salary + performance-based commission (uncapped) • Fully remote work • Flexible schedule aligned with U.S. time zones • Structured onboarding and ongoing training • Collaborative, high-performance, international team Originally posted on Himalayas