Customer Success Manager

About the Role LiaHia is a reverse‑recruiting agency supporting jobseekers across the U.S. As a Customer Success Manager, you will be the primary point of contact for clients — ensuring smooth onboarding, weekly updates, expectation management, and coordination between coaches and recruiters. This role is ideal for someone who communicates clearly, manages details well, and enjoys supporting clients. Responsibilities • Client Onboarding — Guide clients through setup, expectations, and workflow. • Weekly Updates — Provide structured progress reports. • Expectation Management — Ensure clients understand timelines and deliverables. • Issue Resolution — Handle concerns and escalate when needed. • Team Coordination — Work with Reverse Recruiters, Coaches, and Operations. • CRM Management — Maintain accurate client records. Requirements • 2–4+ years in client/ customer success, account management, customer support, or recruiting coordination • Excellent English communication • Strong organizational skills • Experience with CRMs or project management tools Compensation & Hours • $8–$12 USD/hr • Hours vary based on client load • Hours are not guaranteed • Freelance / contractor role Originally posted on Himalayas