Customer Support Executive - L1 (Malayalam + HIndi)

About Lokal In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online. This spark became Lokal . Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising. Today, Lokal is a house of focused apps, many products, one mission: to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved. We now operate dozens of live apps across categories like: • Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV) • Matrimonial Matchmaking – hyperlocal, compatibility-first partner search ( Lokal Matrimony) • Agri Consulting – farmer-first advisory in local languages (Agri Lokal ) • Local Jobs – blue- and grey-collar opportunities close to home ( Lokal Jobs, Sahi Jobs) • Social & Community – Place to find & post social updates ( Lokal app) • Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze) • Astrology & Guidance – instant access to trusted Astrologers via chat and voice (Astro Lokal ) • Advisory Services – early bets in legal help, financial guidance, career counselling, and more Under the hood, Lokal is a discovery and access platform : local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for. This is the story new teammates walk into: a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives . We ship fast. We learn fast. We build for Bharat. We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital. Role Overview: We are looking for a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will play a crucial role in assisting users with app functionality, resolving their issues, and building trust within the community. This role requires fluency in a regional language, strong communication skills, and a proactive approach to customer satisfaction. Key Responsibilities: • Respond to customer inquiries promptly and effectively in Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English. • Assist users in understanding app functionality and help troubleshoot any issues they encounter. • Provide valuable feedback based on customer interactions to support product and service improvements. • Document customer queries and resolutions accurately for internal tracking and reference. • Collaborate with other team members to resolve complex user concerns efficiently. • Maintain high standards of customer satisfaction through timely and empathetic support. • Engage with users to build strong relationships and foster trust in the platform. Requirements • Fluency in Malayalam + Hindi and English , both written and verbal. • Prior experience in customer support or a related field is highly desirable. • Excellent communication and interpersonal skills. • Ability to remain calm under pressure and handle complaints with professionalism. • Familiarity with customer support tools and platforms. • A strong commitment to customer satisfaction and a solution-oriented mindset. • Strong organizational skills and attention to detail. • BYOD (Bring Your Own Device) – must have access to a personal smartphone and laptop for work. Why Join Us? We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal , you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts. Originally posted on Himalayas