Customer Support Manager - Korea Market

Role Overview We are actively hiring a Customer Support Manager to cover the Korea market, leading client engagement and acting as the primary point of contact for all client-related needs. Key Functions: • Acting as the essential link between clients and the Korean market. • Assisting clients by reporting trends and providing market information. • Addressing client queries regarding trading and the instruments that are available to them. • Training new clients on company's platforms and trading tools. • Providing an understanding of technical and fundamental analysis to clients. • Continuously providing clients with market updates. • Understanding the client's needs and trading profile in order to provide support and guidance where required. • Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally. • Be able to cross sell company services to provide client improvement. • Liaise with other departments, when required, to escalate and resolve issues and/or report faults. • Maintain high levels of client acquisition, retention and re-activation. Core Competencies and Required Background: • A minimum of 2 year’s previous experience within the Forex sector. • Fluent in Korean and English Languages. • Excellent communication and organizational ability. • Ability to work on own initiative, expand and generate business. • Ability to work under pressure. Benefits: • Competitive Remuneration Package • Discretionary Performance-based Bonus • Performance-oriented and rewarding company culture. • Highly Motivated Environment Who we are: At our team,we foster a culture of continuous learning, collaboration, and inclusivity. We celebrate diversity and encourage employees to bring their authentic selves to work. Our dynamic and fast-paced environment provides ample opportunities for professional growth and development. Equal Pay Commitment: We are an equal opportunity employer committed to fair and transparent compensation practices. Employment and remuneration decisions are based on objective, job-related criteria and are made without discrimination of any kind. Recruitment Process: • CV Review • Invitation to online Interview • Final Interview • Job Offer to successful candidate. Originally posted on Himalayas