Customer Support Officer (Japanese)

David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese -speaking Customer Support Officer to support their South East Asia operations. Position: Customer Support Officer (Japanese) Location: Japan/South East Asia Work model: Remote Employment type: B2B, Services Agreement or Freelance contract DUTIES AND RESPONSIBILITIES: • Assist clients with opening and maintaining trading accounts • Respond to customer enquiries via email, phone and internal support channels • Handle welcome calls and client follow-ups to ensure high customer satisfaction • Provide information about the company's trading platforms and services • Resolve back-office and account-related enquiries • Support clients with technical issues, including MetaTrader platform troubleshooting • Handle customer complaints professionally and ensure timely resolution • Liaise with internal departments to resolve customer issues efficiently • Escalate complex cases to the relevant teams when required • Support marketing activities, including campaign translations and event coordination when needed • Educate clients on products and platform functionality where appropriate • Contribute ideas to improve customer experience and support business growth. REQUIREMENTS: • Native or fluent Japanese (written and spoken) • Fluent English (minimum B2) • University or College degree • Strong communication and interpersonal skills • Proficiency with MS Office applications • Comfortable using CRM systems, email platforms and computer applications • Ability to work independently and within a team • Ability to work under pressure and meet deadlines • Able to work full-time during Japan business hours • Experience working with CRM systems and customer support tools. BENEFITS: • Remuneration according to qualifications and experience • Opportunity to work with an international FX/CFD brokerage • Dynamic and multicultural working environment • Opportunities for professional learning and growth • And many others! Originally posted on Himalayas