Customer Support & Sales Representative (Thai)

David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. Position: Customer Support & Sales Representative Location: Remote, South East Asia Employment type: Service Agreement/Self-employment (no Employment contract option available) RESPONSIBILITIES: • Provide professional live support assistance to clients worldwide • Respond to client emails and support account opening, amendments and account maintenance processes • Handle back-office and client-related queries in a timely manner • Promote company products and services to prospective and existing clients • Identify sales opportunities and proactively engage clients to drive conversions and retention • Build and maintain strong relationships with prospective and existing clients • Follow up with leads and assist clients throughout the onboarding process • Support clients with technical and troubleshooting issues related to trading platforms • Deliver high-quality customer service and ensure client satisfaction at all times • Liaise with internal departments to resolve client issues efficiently • Maintain professional telephone etiquette and communication standards • Contribute to team goals and achieve targeted sales and service results. REQUIREMENTS: • Native/fluent in Thai, both verbal and written, with fluent English skills (minimum B2 level) • Previous experience within FX brokers in sales and/or customer support roles • Experience in a similar role will be considered an advantage • Strong communication, negotiation and interpersonal skills • Sales-oriented mindset with ability to build client relationships • Ability to work efficiently under pressure and multitask effectively • Good computer literacy, including Microsoft Excel and Word. OFFER: • Competitive remuneration • An opportunity to build a company and grow in it • The freedom and flexibility of fully remote work • Collaborative and supportive team environment. Originally posted on Himalayas