Customer Support Specialist – AI Assisted

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title: Customer Support Specialist – AI Assisted Location: Remote Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST) Role Overview We are seeking a Customer Support Specialist to deliver high-quality customer support using AI -assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach. Key Responsibilities • Provide timely and professional customer support via email , chat, and ticketing systems • Use AI -assisted tools to draft, summarize, and optimize customer responses • Resolve order, product, and account-related inquiries efficiently • Escalate complex issues and collaborate with internal teams as needed • Maintain accurate support records and ticket documentation • Follow support workflows, SLAs, and quality standards • Contribute to improving AI prompts, macros, and support processes Required Qualifications • Hands-on experience in customer support or customer service roles • Experience using AI tools to assist with customer communication or workflow efficiency • Prior experience working remotely is mandatory , including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered • Strong written communication skills and attention to detail • Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM) Preferred Qualifications • Experience supporting e-commerce or digital-first businesses • Familiarity with ticketing systems and support KPIs • Experience contributing to knowledge bases or help centers Tools & Technology • Support Platforms: Zendesk, Gorgias, Freshdesk, or similar • AI Tools: ChatGPT, AI -powered macros, or similar • Collaboration: Slack, Zoom, Google Workspace We connect top talent with vetted employers, competitive pay, and real growth opportunities. Originally posted on Himalayas