Global Guest Experience Manager

We’re hiring: Global Guest Experience Managerbased in Spain. At Aqua Expeditions , we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage! OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime. OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation. 4 CORE VALUES: A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity. Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge. U: We believe in UNITY, and prioritize effective teamwork. A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature. Sounds great – what’s the role in a nutshell? • The Global Guest Experience Manager leads the team of Guest Relations Coordinators (GRCs), serving as a strategic and operational cornerstone in delivering a personalized, seamless guest experience from pre-departure to post-expedition. This role is key to enhancing satisfaction and loyalty through digital innovation, operational precision, and a deep commitment to service excellence in the luxury expedition cruise sector. • The ideal candidate is a multilingual hospitality professional with a strong background in luxury tourism operations and reservations, possessing a keen eye for process optimization, guest satisfaction and digital transformation. Must have full professional fluency in English and Spanish. Your passion is: Leadership & Team Management • Supervise, support, and develop the Guest Relations Coordinator team, ensuring consistency and excellence in guest interaction. • Establish performance metrics and provide coaching and training focused on high-end guest service and operational efficiency. • Lead by example in delivering exceptional service and maintaining professional communication. Fluency in English and Spanish is required; French is desirable. Digital Process Innovation • Champion automation and digital solutions to streamline workflows and improve guest satisfaction and team efficiency. Guest Experience Strategy • Design and implement guest engagement strategies pre- and post-cruise to boost brand loyalty and satisfaction. • Handle escalated guest feedback or complaints with empathy and efficiency, ensuring all issues are logged and addressed in the CRM. Cross-Departmental Collaboration • Liaise regularly with Operations, Sales, and Reservations to ensure a seamless transition and communication of guest needs. • Coordinate special guest requests or customizations, ensuring feasibility, follow-up, and premium delivery. What are we looking for? • Bachelor’s Degree in Tourism, Hospitality Management, or related field. Master’s Degree is preferred. • Minimum 5 years in guest relations, luxury tourism operations, or upscale hospitality, including team leadership experience. • Ability to work remotely, while maintaining excellent communication and alignment with global teams across different time zones. • Must have full professional fluency in English and Spanish, proficiency in French is appreciated. • This role is offered under an Independent Contractor Agreement. Apply Now and Let's Shape the Future Together! Originally posted on Himalayas