Healthcare Virtual Assistant Athena EMR Experience

Overview Snapscale is seeking a highly skilled Healthcare Virtual Assistant to support day-to-day U.S. clinic operations in a remote setup and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR , and the ability to manage multiple clinical and administrative tasks efficiently while working remotely. Key Responsibilities • Verify patient benefits and insurance coverage accurately and efficiently • Reactivate past patients and maintain engagement through consistent follow-ups • Handle inbound calls and assist patients with inquiries professionally and empathetically • Conduct appointment confirmations, reminders, and outbound follow-ups • Schedule and reschedule patient appointments using Athena EMR • Maintain and update patient records in Athena EMR (required) • Perform medical chart scrubbing to ensure accuracy and completeness of patient data • Process and manage prior authorizations following payer and clinic guidelines • Handle prescription refills in accordance with clinic protocols • Audit laboratory results and follow up on missing or pending reports • Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools • Minimum 6 months to 1 year of hands-on experience with Athena EMR (required) • Experience working with US based clinics and/or health insurance providers • Experience in insurance verification, patient coordination, and inbound call handling • Experience in medical chart scrubbing and prior authorization processing • Experience in refill processing, lab result auditing, and follow-up coordination • Medical billing and coding experience is an advantage • Strong written and verbal English communication skills • Highly organized, detail-oriented, and self-motivated for remote work • Must have a stable internet connection and a dedicated quiet home workspace Please mention the word **ADMIRABLY** and tag RMTkxLjIxOC4xNjEuMjk= when applying to show you read the job post completely (#RMTkxLjIxOC4xNjEuMjk=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.