Junior Fraud Analyst (Night Shift)

About the role Capitex is hiring Junior Fraud Analysts on a remote, short-term contract to support the Digital Fraud Operations team of a leading bank in the Middle East. You will join a shift-based team covering evening and overnight hours, monitoring and responding to suspicious activity across the bank's digital channels. Working alongside the bank's in-house fraud analysts, you will be the first line of defence protecting customers from fraud out of hours. • Contract: approx. 2 months, with potential for extension • Location: remote • Shifts: evening and night rota • Equipment: laptop provided Key responsibilities • Monitor and triage real-time fraud alerts across card, online banking, mobile banking and payment channels. • Review flagged transactions and account activity to identify genuine fraud and close false positives. • Contact customers to verify suspicious transactions, following the bank's authentication procedures. • Take immediate protective action where required, such as blocking cards, holding payments or restricting account access. • Escalate complex, high-value or confirmed fraud cases to L2 analysts and investigators in line with escalation protocols. • Record clear, accurate case notes and decisions on the case management system. • Spot emerging fraud patterns and typologies and flag them to the wider team. • Provide structured shift handovers so open cases are picked up without delay. • Meet alert handling SLAs and quality standards while following the bank's policies and procedures. Essential requirements • 1 to 3 years' experience in a fraud operations, fraud monitoring or transaction monitoring role within banking, payments or fintech. • Hands-on experience triaging fraud alerts and making clear genuine or fraud decisions. • Solid understanding of common fraud types, including card fraud, account takeover, authorised push payment (APP) and social engineering scams. • Experience using a fraud detection or case management system. • Comfortable speaking with customers by phone to verify activity, calmly and professionally. • Strong attention to detail and accurate, concise case note writing. • Sound judgement under pressure and confidence acting quickly within set procedures. • Fluent written and spoken English. • Available to work evening and overnight shifts on a rota basis. • Reliable home working setup with a stable internet connection and a quiet, private workspace. Desirable • Experience with fraud platforms such as FICO Falcon, NICE Actimize, Featurespace, Feedzai or similar. • Experience working night shifts or out-of-hours rotas in a fraud or operations team. • Arabic language skills. • Exposure to GCC or Middle East retail banking. • Understanding of card scheme rules and chargeback processes. • A relevant certification, such as CFE or an ICA fraud qualification, or working towards one. Originally posted on Himalayas