Lead ServiceNow Developer/Designer – Accounts Payable Operations (APO Finance M

Senior ServiceNow Developer – ITSM, CSM &Finance/Accounts Payable Operations Calgary - Remote Role Summary We are seeking an experienced Senior ServiceNowDeveloper to design, build, configure, and support enterprise ServiceNowsolutions across ITSM, CSM and a custom Finance module built on AccountsPayable Operations (APO). The ideal candidate will have strong hands-ondevelopment skills, practical experience and the ability to deliver scalable,maintainable solutions that improve operational efficiency and service quality. Key Responsibilities • Design, develop, and maintain ServiceNowapplications, integrations, and customizations aligned to business andtechnical requirements. • Build and support core ServiceNow artifacts suchas business rules, script includes, client scripts, UI policies, UI actions,ACLs, scheduled jobs, and background scripts. • Lead development and configuration activitieswithin ITSM and CSM modules, ensuring dependable workflows, forms,notifications, and customer-facing processes. • Develop and maintain Flow Designer flows,subflows, approvals, and orchestration logic to automate business processesacross key ServiceNow modules. • Create and execute Automated Test Framework (ATF)test suites to validate functionality, reduce regression risk, and supportrelease quality. • Collaborate with business stakeholders, processowners, architects, and QA teams to translate requirements into effectivetechnical solutions. • Troubleshoot defects, performance issues, andproduction incidents, provide root-cause analysis and implement sustainablefixes. • Support upgrades, enhancements, update sets,deployments, and release management activities in multi-environment ServiceNowprograms. • Document technical design, configurationdecisions, support procedures, and testing evidence in a clear and reusablemanner. Required Qualifications • Minimum 10 years of hands-on ServiceNowdevelopment experience. • Minimum 10 years of overall IT experience. • Hands-on experience supporting and developingITSM and CSM modules. • Strong experience building server-side andclient-side ServiceNow customizations, including business rules, scriptincludes, client scripts, UI policies, and related framework components. • Practical experience with Flow Designer and ATF. • ServiceNow Certified System Administrator (CSA)certification is required. • Strong understanding of ServiceNow data model,catalog, workflow concepts, forms, lists, notifications, and role-based accesscontrols. • Experience working in Agile or iterative deliveryenvironments with cross-functional teams. Preferred Qualifications • ServiceNow Certified Implementation Specialist(CIS) certifications in ITSM, and/or CSM. • Hands-on experience working on custom OOBfunctionalities related to Finance domain. • Experience with integrations using REST/SOAPAPIs, IntegrationHub, MID Server, or scripted integrations. • Experience with performance troubleshooting,set-up of platform best practices, and governance of customization standards. • Exposure to CMDB, knowledge management, and ser Originally posted on Himalayas