Learning Technology Deployment Specialist

Role Description PulseLearning is seeking an experienced Learning Technology Deployment Specialist to support the deployment and administration of digital learning solutions across a broad Learning Technology Ecosystem (LTE). This role is responsible for enabling the efficient, accurate, and consistent release of learning content across multiple learning technologies. The successful candidate will provide platform-agnostic consultation and end-to-end deployment support, translating learning and business requirements into coordinated release plans across learning management, media, content, virtual learning, survey/evaluation, and collaboration environments. Working closely with the deployment team and internal stakeholders, you will support deployment readiness, platform administration, quality assurance, reporting, governance, and post-release support. This is a hands-on role that requires strong technical learning-platform experience combined with stakeholder consultation, problem-solving, professional judgment, and the ability to work effectively across multiple technologies and priorities. Role Responsibilities Stakeholder Consultation and Deployment Planning • Act as a trusted deployment advisor to project leads, instructional designers, subject matter experts, technology teams, and learning stakeholders. • Lead discovery and consultation meetings to understand learning solution requirements, timelines, dependencies, approvals, risks, and success measures. • Review content release intake information to ensure requirements are complete and accurate before deployment. • Translate learning and business requirements into practical deployment plans and actions. • Identify incomplete, unclear, or conflicting requirements and work constructively with stakeholders to resolve them. • Apply professional judgment when recommending practical solutions, options, and trade-offs. • Document decisions, actions, and follow-ups and communicate progress clearly and efficiently. Learning Content Deployment and Release Management • Manage the end-to-end deployment lifecycle, including intake, readiness review, configuration, testing, approval, publication, and closure. • Deploy or coordinate digital learning content across multiple technology environments, including LMS platforms, media solutions, SharePoint or other content portals, and collaboration tools. • Configure learning objects, curricula or pathways, media assets, pages, links, permissions, metadata, audiences, dates, and completion requirements, as applicable. • Coordinate source files, translations, accessibility requirements, assessments, evaluations, and supporting resources in preparation for release. • Perform pre-release and post-release quality validation. • Troubleshoot and resolve deployment issues within the scope of the role and escalate technical issues when appropriate. • Maintain accurate and auditable records of deployment decisions, approvals, testing, and completion. Virtual Classroom and Learning Event Administration • Create and administer virtual classroom sessions using approved enterprise platforms. • Configure facilitator and producer access, participant settings, invitations, engagement features, and supporting learning materials. • Partner with facilitators and producers to confirm session readiness and support rehearsals where required. • Support polls, quizzes, knowledge checks, attendance tracking, and participant engagement activities. • Extract and reconcile attendance and interaction data and prepare completion information for downstream processing when automated integration is unavailable. • Troubleshoot virtual learning issues and coordinate escalation to technical support where necessary. Surveys, Evaluation and Reporting • Create and validate survey and evaluation links based on the intended audience, learning modality, and measurement requirements. • Run recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms. • Review data for completeness and accuracy, investigate discrepancies, and clearly document limitations. • Consolidate information from multiple sources using approved and repeatable processes. • Prepare clear reporting outputs and summaries for stakeholders. • Maintain reporting schedules, templates, and instructions to support consistency and self-service. Quality, Governance and Documentation • Apply established requirements relating to naming conventions, metadata, version control, accessibility, privacy, security, records management, and release readiness. • Complete quality assurance checks and maintain supporting evidence. • Monitor shared intake channels and deployment mailboxes, triage requests, assign ownership, and support timely responses. • Escalate quality, security, privacy, accessibility, or operational risks appropriately. • Maintain deployment guides, job aids, FAQs, templates, knowledge repositories, and onboarding materials. • Contribute to testing, release readiness, issue investigation, and operational acceptance of new or enhanced learning technologies. • Identify recurring issues and contribute to improvements in processes, controls, guidance, and stakeholder education. Continuous Improvement and AI Enablement • Use Microsoft 365 Copilot and approved AI or automation tools to improve efficiency and consistency while maintaining accountability for accuracy, confidentiality, quality, and final decisions. • Use AI-assisted tools, where appropriate, to support meeting preparation, consultation summaries, meeting notes, action items, status updates, document reviews, and reporting. • Use approved AI tools to help identify missing or inconsistent information and support quality reviews. • Support the organization and reconciliation of reporting data while ensuring appropriate human review. • Use approved source materials to support the development or updating of job aids, FAQs, and process documentation. • Identify repetitive tasks that may benefit from AI or automation and contribute to testing and documenting safe, repeatable improvements. • Ensure all AI-assisted outputs are appropriately reviewed and validated before use. Team Leadership and Ways of Working • Lead deployment meetings, stakeholder consultations, readiness reviews, and retrospectives. • Establish clear agendas, decisions, owners, actions, and follow-ups. • Take initiative, anticipate requirements, and work across platform boundaries to resolve learner and stakeholder issues. • Contribute to capacity planning and priority discussions, raising constraints and risks early and recommending solutions. • Collaborate effectively across functions, platforms, and time zones. • Contribute to an inclusive, collaborative, and learning-focused team environment through knowledge sharing and constructive feedback. Required Education and Qualifications • Relevant post-secondary education in Learning and Development, Education, Learning Technology, Information Technology, Business, Communications, or a related field; or equivalent relevant professional experience. Required Skills and Experience • Minimum of three years of experience in learning technologies, digital learning operations, learning deployment, LMS administration, or a closely related field. • Demonstrated hands-on experience deploying and administering learning content across more than one type of technology, such as: • Learning Management Systems (LMS) • Media solutions • SharePoint or other content portals • Virtual classroom platforms • Survey or evaluation tools • Collaboration environments • Experience supporting end-to-end learning releases, including requirements gathering, configuration, testing, quality assurance, publication, reporting, and issue resolution. • Experience consulting with stakeholders and translating business or learning requirements into practical deployment activities. • Demonstrated ability to lead working meetings, consultations, and deployment discussions. • Working knowledge of digital learning modalities, content standards, metadata, accessibility, privacy, permissions, and reporting concepts. • Practical experience using Microsoft 365 and Copilot, or comparable AI-assisted productivity tools, in a responsible and quality-controlled manner. • Strong problem-solving and critical-thinking skills with the ability to identify root causes and recommend practical solutions. • Excellent attention to detail and the ability to identify inconsistencies and dependencies before release. • Strong communication and interpersonal skills with the ability to explain technical or process requirements to varied audiences. • Strong planning, organization, and prioritization skills with the ability to manage multiple releases, dependencies, and urgent requests. • Demonstrated initiative, accountability, and professional judgment, including knowing when issues require escalation. • Strong learning agility and the ability to quickly develop proficiency in new technologies, platforms, features, and operating models. • Ability to collaborate effectively with cross-functional and geographically dispersed teams. Employment Details Employment Type: Independent Contractor – Fixed-Term Contract Location: Canada – Remote Hours: 37.5 hours per week Contract Duration: Approximately fdcv months, with potential for extension Travel: Not required Originally posted on Himalayas