Live Chat Support Specialist

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates. Key Responsibilities • Answering client's inquiries • Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email. • Tracking Shipments and backend shipping inquiries • General Research • Updating addresses and client information Qualifications • 1 year live chat experience • Strong English communication skills, both verbal and written • Can work 40 hours a week during US business hours, must be open to shifting schedule • No other commitments, can start ASAP • Has own work-from-home equipment • Internet speed: At least 50mbps • Computer processor: At least Core i5 or equivalent • Complete with webcam & headset Benefits • 100% work-from-home setup • Hands-on support • Training opportunities Originally posted on Himalayas