Mapping City/Country Expert

Role Objective The team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end-users of Maps or test the location results of user queries submitted via Web Search or Maps interface. The Mapping City/Country Expert will be responsible for high-impact work in improving transit data and providing country-specific expertise. The City/Country Expert will be responsible for developing and maintaining transit data pipelines, establishing the ground truth in the city/country they work in, and consulting on Transit/Micro-mobility projects. Consultancy responsibilities: • Communicating with internal stakeholder teams and external companies to achieve project goals. • Provide input to create city/country-specific policy for existing general transit-related policy. The city/country expert works to apply existing Mapping policies to their specific city/country, providing insights into local transit/traffic laws, landmarks, and key mapping features. • Consulting on Urban transit systems and Multi-modal (including Micro-mobility & Walking). • Review of mapping operations issues for quality checks related to specific cities/countries of expertise. • Point of contact for mapping operations country-specific questions. • Document and analyze the information needs of product improvement for clients and facilitate delivering appropriate solutions. • Perform market comparison analysis of the features, data, or issues related to local transit. • Proactively suggest improvements to the data management platform and identify transit user expectations, data gaps, and provide insights to the product team. • Provide inputs to product/partnerships teams regarding local transportation modes and growth opportunities. • Act as a Country/Regional Transit POC for internal and external teams. • Understand the background, priority, and impact of requests; effectively communicate with program managers/stakeholders on the ask, timeline, and priority. Data Management responsibilities: • Create city-level transit data modeling policies based on market needs and local regulations. • Leverage familiarity with local/regional urban transit systems to identify patterns and systematic data problems or gaps in transit data and improve or resolve the issues. • Make necessary edits for all transit data types if the provided static data is not accurate. • Identify transit user expectations, broken critical user journeys, data gaps, and provide insights to the product to improve the same. • Assist Program Managers in communicating with partners/providers about required data fixes or problematic data areas. • Evaluate data and GTFS mapping for prioritized cities to identify the need for internal adaptors or standardization. • Gain in-depth knowledge of the data, processes, tools, and policy (applicable to all processes/data types). • Translate and interpret comments and actions from various sources (e.g., user feedback) and troubleshoot problems based on instructions, training, and context. • Field escalations of complex or edge-case data issues from internal teams and resolve appropriately, including creating bugs for external teams. • Conduct in-city field research to determine the ground truth of transit issues and user problems. • Validate the quality of new and updated data in the data management platform. • Manage city-specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills. • Develop outage and alert capabilities in their assigned city by effective monitoring. • Work with other internal teams to ensure the correct political format for the country is utilized. • Provide on-call support during non-working hours and weekends in case of any data outages. Required experience: • 1 to 3 years of experience. • Graduate or equivalent experience. • Good communication skills (read, write, and speak) in English and native local language. • Basic data analytics and technical writing skills are required. • Deep knowledge of city/country transit/traffic networks or urban planning. • Knowledge of transit-specific data formats (GTFS especially) is an added advantage. • Basic/Good knowledge of GIS mapping tools and programming skills (Java, C#, C++, and Python) is a plus. • Comfortable with a rapidly-changing environment. • Strong problem-solving skills and excellent attention to detail. Originally posted on Himalayas