Medical Process Consultant

Engagement • Remote: EU or US East Coast • Duration: November–March • Allocation: Approximately 2–2.5 days/week • Total: Approximately 42 days We are looking for an experienced Medical Process Consultant to support a global pharmaceutical transformation to Vault CRM. The consultant will translate Medical Affairs and Medical Information stakeholder needs into clear processes, controlled workflows, and testable business requirements. Key Responsibilities • Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners. • Facilitate stakeholder sessions and reconcile regional requirements and variations. • Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria. • Develop process narratives, requirements, business rules, and acceptance scenarios. • Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies. • Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners. • Support business testing and prepare handover documentation. • Identify and escalate policy, clinical, or safety-related decisions to the appropriate stakeholders. Requirements • 5+ years of experience in business analysis or process consulting. • 3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows. • 2+ years of relevant experience with Salesforce-based Veeva CRM processes. • Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes. • Experience working across multiple markets and directly with medical stakeholders. • Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria. • Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities. • Experience with medical information systems, safety escalation handoffs, or business UAT is a plus. • BPMN, Jira/Confluence, and German or French are desirable. • Life sciences, pharmacy, or related education is a plus but not required. Originally posted on Himalayas