Operations Coordinator - Fully Remote | Upto $30K/yr

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Success - Operations (India Region) Type: Contract Compensation: $15,000–$30,000 Location: Remote Role Responsibilities • Respond to support requests from Mercor’s talent pool with questions or issues applying for roles on our platform. • Triage and investigate talent-reported issues. Identify redundancies and execute workflows to improve the talent experience. • Proactively identify and document recurring user pain points. Share actionable insights with product and engineering teams to reduce support volume and improve self-serve experiences . • Build talent-facing documentation to address common questions in our support queue. • Advocate for our users internally. Help shape the product by championing their feedback and needs. • Maintain enthusiasm and positivity while writing replies in near-perfect English. Qualifications Must-Have • 1–3 years of experience in customer success, operations, or product support in a SaaS or marketplace environment. • Strong communication and problem-solving skills. Proven ability to de-escalate issues and keep users happy. • Experience using a support platform like Zendesk , Intercom , Help Scout , Freshdesk , Crisp . • Natural product intuition. Notice friction points, think through solutions, and articulate them clearly to non-support teams. • Comfort working cross-functionally to drive resolutions through process or product improvements rather than manual fixes. Application Process (Takes 20–30 mins to complete) • Upload resume • AI interview based on your resume • Submit form Resources & Support • For details about the interview process and platform information, please check: • For any help or support, reach out to: PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. Originally posted on Himalayas