Product Manager - Telephony (Contract)

What You'll Do Product Ownership • Serve as the primary advocate for your product's customers, combining Voice of the Business with Voice of the Customer to shape product decisions. • Own OKRs and KPI tracking for your product area, and use them to measure and communicate progress and value delivered. • Manage and prioritize the product backlog, ensuring it reflects business priorities and customer needs. • Run discovery sessions to surface customer pain points, validate ideas, and inform roadmap decisions. • Drive the roadmap alongside delivery teams, balancing business priorities, technical feasibility, and customer impact. • Communicate product strategy, priorities, and status clearly to stakeholders across the organization, including senior leadership. Telephony / Call Center Product Focus • Define and drive product strategy for telephony and contact center capabilities, with a working understanding of AWS Connect and related telephony systems. • Partner directly with engineering teams building on AWS Connect to translate business and customer needs into technical requirements. • Evaluate and prioritize telephony/call center system needs (e.g., routing, IVR, contact flows) in the context of the broader product roadmap. Who You Are Required • Solid grounding in product management fundamentals — backlog management, roadmap development, OKR/KPI ownership, and stakeholder communication. • Understanding of AWS Connect and telephony/call center systems. • Executive presence — able to communicate confidently and credibly with senior leadership and represent the product externally. Preferred • Prior experience as a product manager for a contact center, telephony, or customer service platform. • Experience partnering with engineering teams on AWS-based telephony solutions. About 10Pearls : 10Pearls is a global, purpose-driven AI - native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative digital products that leverage emerging technologies. ‎ 10Pearls ' clients ‎include Global 2000 enterprises, high-growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit . We offer a competitive compensation package, including the below benefits for full-time employees: • Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls • Employer-funded health reimbursement account (HRA) for the high-deductible health plan option • Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment • Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program • Employer-paid short-term, long-term, life, and AD&D insurance • Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents • Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site 10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace. Originally posted on Himalayas