Salesforce & Amazon Connect Consultant (Fractional)

This is a remote position. Role Overview:. We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience. Scope of Work: • Architecture & Configuration: Lead assessments and provide hands-on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect. • Integration & Development: Support development work involving Lambda, APIs, and event-driven integrations to bridge Salesforce and Amazon Connect. • Support & Optimization: Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go-lives. • Knowledge Transfer: Deliver comprehensive documentation and knowledge transfer to the client team. Requirements & Logistics: • Experience: Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration. • Commitment: Fractional, as-needed engagement. • Capacity: Up to 20 hours per week (ceiling). • Total Work Order: Approximately 160 hours over 2 to 2.5 months. • Location: USA, Remote. Originally posted on Himalayas