Salesforce Technical Architect (PST Coverage, Contract)

LOCATION - Canada or US or LatAm (PST coverage, can be in Atlantic, Eastern, or Central Time Zone) We are seeking a highly skilled Technical Architect to provide hands-on technical leadership across a complex Salesforce implementation built on and extended through managed packages. This role is fully delivery-focused and embedded within the account, responsible for ensuring architectural integrity, system performance, and long-term scalability. Experience within the travel or transportation sectors is strongly preferred. This is a 2-month initial engagement with possible extension. Key Responsibilities Architecture Ownership and Delivery Execution • Serve as the primary technical authority for the account, owning end-to-end architecture across Salesforce, integrations, managed packages, and supporting services. • Translate detailed business and operational requirements into scalable, performant technical solutions. • Produce and maintain technical architecture artefacts including sequence diagrams, integration patterns, data models, and platform configuration standards. • Provide hands-on guidance across development, configuration, and system design; unblock engineering teams and ensure technical decisions align with established architecture. • Support the extension and optimisation of managed packages, including upgrade planning, compatibility assessments, dependency management, and change-impact analysis. Quality, Performance, and Platform Governance • Ensure the solution meets enterprise standards for security, scalability, and reliability. • Conduct architecture reviews, code reviews, and assessments of existing implementations. • Monitor system performance, identify bottlenecks, and work with engineering teams on remediation and optimisation. • Maintain architectural governance for the account, ensuring changes follow agreed processes and do not introduce technical debt. Collaboration and Customer Engagement • Work closely with product owners, delivery managers, and customer stakeholders to align technical decisions with operational goals. • Lead technical workshops to validate requirements, refine solution approaches, and guide implementation teams. • Provide technical mentorship to developers and admins working on the account. • Act as the escalation point for complex technical challenges, integration issues, and platform constraints. Innovation and Continuous Improvement • Identify opportunities to improve system design, simplify processes, and enhance resilience. • Advise on future platform evolution, including managed package extensions, integration enhancements, and data strategy. • Contribute reusable patterns, documentation, and best practices to improve delivery effectiveness across the team. Skills, Knowledge and Expertise Requirements • Proven experience in a hands-on Salesforce Technical Architect or Senior Technical Lead role. Previous experience as a developer is required. • Strong expertise working with and extending Salesforce managed packages, including understanding of packaging constraints, licensing, upgrade paths, and extension patterns. • Deep practical experience with integrations, APIs, data modelling, security, and platform limits. • Significant background in complex delivery environments, ideally in industries with operational complexity such as travel, transportation, or hospitality. • Ability to lead technical workshops and collaborate effectively with engineering teams, product teams, and client stakeholders. • Strong verbal and written communication skills, with the ability to explain complex technical topics clearly. • Minimum five years working in Salesforce delivery for an SI, ISV, PDO, or within a large multi-cloud Salesforce programme. Desirable • Salesforce architect-level certifications (Application Architect, System Architect, or related). • Platform Developer I or II • Experience guiding teams through large upgrade cycles or refactoring initiatives. • Prior involvement in travel-industry booking, inventory, itinerary, or operations systems. • Leadership experience within delivery teams. Originally posted on Himalayas