Senior Ivanti ITSM Consultant – freelance, 3 MTH

Goal: Implementation of the Ivanti Platform and Redefinition of ITIL Processes in a GxP-Regulated Context and job challenges As part of the modernization of their ITSM processes, the client is deploying a new platform based on “Ivanti for ITSM” within a GxP-regulated environment. This strategic project aims to: • implement the Ivanti solution in a controlled and compliant framework, meeting requirements for traceability, data integrity, and validation as required in GxP environments • redesign and industrialise ITIL processes: incident, problem, service request, and change management • implement robust IT asset management and lay the groundwork for the progressive deployment of a reliable CMDB The ITSM Project Manager will play a key role in coordinating, leading, and integrating this solution into client's operational processes, ensuring compliance with GxP regulations and applicable quality standards. Main objectives • lead the implementation of the Ivanti ITSM solution in full compliance with GxPstandards and requirements • redesign ITSM processes according to ITIL v4 best practices, incorporating traceability, documentation, auditability, and validation obligations • deploy the priority modules: incidents, requests, changes, problems, followed by asset management • prepare the foundation for the progressive implementation of a CMDB • support change management and ensure the system’s continuous compliance throughout the GxP application lifecycle Key responsibilities Project management • define and manage the Ivanti project timeline, including all GxP requirements(qualification, traceability, documentation) • coordinate activities across internal teams, the Ivanti integrator, business stakeholders, and the quality team • manage project and regulatory risks (e.g., GxP impact analysis, CAPAs where needed) Process design and re-engineering • redesign ITSM processes ensuring compliance with both GxP and ITIL standards • contribute to the drafting of GxP validation documentation: URS, FS, DS, test • protocols, qualification strategy, etc. Implementation and configuration • hands-onconfiguration and parametrization of the Ivanti ITSM platform, including workflows, forms, business rules, roles, notifications, service catalogue elements, and core module setup • ability to troubleshoot and adjust configurations directly • collaborate with Ivanti Professional Services when needed, while retaining internal ownership of the solution design and configuration • organize testing and validation phases in accordance with IT qualification methodologies (IQ, OQ, PQ) Change management • support end-users within a quality-driven framework (training, procedures, validation of user materials) • implement change management procedures compliant with GxP traceability requirements Operations and continuous improvement • structure governance around ITSM within a quality-compliant and auditableframework • ensure ongoing compliance of the Ivanti tool through periodic reviews, internal audits, and continuous improvement plans Requirements Technical skills • at least 5 years of proven experience managing ITSM projects in critical or regulatedenvironments • proven hands-on experience configuring and parametrizing Ivanti ITSM solutions in production environments • strong command of ITIL v3/v4 frameworks – certification preferred • experience working in GxP or equivalent regulatory environments • understanding of IT asset management, CMDB implementation, and computer system validation lifecycle • ability to combine project leadership with operational intervention on the platform • experience in configuration of incident, request, problem, change, asset management, and CMDB-related components within Ivanti Soft skills • strong sense of responsibility and documentation rigour • ability to communicate effectively with business, IT, quality, and compliance stakeholders • solid project management culture, analytical mindset, and results-oriented approach Qualifications • Master’s degree (Bac+5) in computer science, software engineering, informationsystems or equivalent • ITIL Foundation certification required • Certification or training in computer system validation or GxP compliance is a plus (CSV, GAMP5, etc.) Originally posted on Himalayas