Senior Learning Consultant/ Customer Success Manager ( f/m/d)

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity. • Customer Partnership & Success • Operations & Project Management • Learning Consulting & Program Design You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants. Tasks Customer partnership & success • Act as a strategic partner to enterprise clients. • Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales • Run customer onboarding, Impact Reviews and strategic alignment sessions with customers. • Identify learning needs and convert them into program strategies. • Manage expectations, feedback loops, and success metrics. • Maanage risks and spot upsell potentials Operations & project management • Coordinate timelines, resources, trainers, and delivery across all stakeholders. • Ensure programs run smoothly, on time, and within scope. • Track risks, milestones, and operational metrics. • Oversee trainer allocation, onboarding, and performance follow-up. Learning consulting & program design • Lead the architecture of blended learning programs. • Translate client goals into clear pedagogical concepts. • Collaborate with trainers to ensure consistent instructional quality. • Iterate programs based on learner data and evidence. Your impact: • Influence the design quality of enterprise programs measured by NPS • Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption. • Shape and collaborate with the team on how our methodology evolves with customers Requirements Necessary: • 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises. • Familiarity with enterprise client communication and proven ability to listen, persuade, and support • "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together. • Ability to translate business goals into learning interventions • Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members. Nice-to-have: • Experience in designing learning programs, especially blended learning concepts • Excellent training or workshop facilitation skills. • Strong understanding of AI and automation technologies • Knowledge about "Winning by Design" • Data-driven mindset and ability to read and build reports. Benefits 30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose • A highly dynamic startup environment where you can grow and reach the next stage of your career. • The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together! Find more English Speaking Jobs in Germany on Arbeitnow