Senior Platform Engineer (Remote EU)

We are seeking a Senior Platform Engineer to provide US-hours production support and platform engineering for the Product Catalog application. This role focuses on diagnosing and resolving connection, latency, and stability issues across the AWS-based Product Catalog stack, including Apigee, Rancher/Kubernetes, and the C# services. The engineer will work closely with existing offshore resources and key stakeholders to ensure application reliability and performance during US business hours. Requirements AWS Cloud • Hands-on experience troubleshooting production workloads in AWS • Familiarity with core services backing an enterprise app (e.g., compute, database, networking, load balancing, monitoring) Apigee / API Gateway • Experience with Apigee / Apigee X (or similar API gateway) in a production environment • Ability to debug API failures, timeouts, policy issues, and routing problems Rancher / Kubernetes • Strong working knowledge of Kubernetes concepts (pods, deployments, services, scaling) • Experience using Rancher (or comparable tooling) for cluster and workload management • Ability to diagnose pod instability, restarts, resource constraints, and related performance issues C# / Application Services • Proficiency in C# and .NET, especially for API and service‑oriented architectures • Strong debugging and troubleshooting skills in distributed systems Rules / SQL (Nice-to-Have but Important) • Experience with rules engines or rule-based business logic • Strong SQL skills for performance analysis and data troubleshooting • Willingness and aptitude to learn Product Catalog's rules model and support rules work similar to our Senior Engineers over time General • Proven track record providing production support for complex, multi‑tier applications • Strong analytical and problem‑solving skills; comfortable owning issues end‑to‑end • Good communication skills for working with both technical teams and business stakeholders during active incidents with the team. Responsibilities • Provide US-hours production support for Product Catalog, focusing on connection, latency, and general performance issues. • Triage and troubleshoot issues across the AWS, Apigee, Rancher/Kubernetes, C# services, and database layers. • Investigate and resolve problems with API calls , including timeouts, missing logs, and routing/connection failures. • Collaborate with offshore teams who implemented the AWS migration to stabilize and optimize the current environment. • Work with Product Catalog stakeholders to identify root causes and drive sustainable fixes, not just workarounds. • Support and optimize the C# codebase that powers Product Catalog and its API integrations. • Develop proficiency in Product Catalog's rules engine and SQL-based rules storage , gradually taking on non‑production rules work to offload Sr Support Engineers. • Participate in knowledge sharing and documentation to reduce single‑point‑of‑failure risk within the Product Catalog team. Working conditions Cover US Business Hours: 9:00 AM – 6:00 PM EST Why work with us? Our Culture • Open communication and a focus on psychological safety; • Recognition of achievements and contributions; • Collaboration across multicultural teams; • Less bureaucracy, more focus on results. Hiring Process • Intro call • Technical Interview • Manager Interview • Client Interview • Pre-offer stage + Reference Check (if requested) • Official Offer Originally posted on Himalayas