BlaBlaCar
Senior Product Manager - Carpool Experience
About BlaBlaCar BlaBlaCar is the world鈥檚 leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely. The role Carpool Experience covers everything between two members once they have found each other: agreeing on the trip, talking, meeting up, and building trust. Vision: a carpool experience that feels easy and safe for passengers and drivers, from the first hello to the final goodbye. Mission: make it simple for members to talk, negotiate, meet up and trust each other. You own six product areas, used by millions of members every month: Negotiation. Before booking, passengers can ask the driver for a detour, a lower price or another special request, and add a tip. Drivers accept, decline or make a counter-offer. It launched in France in 2025 and went worldwide in 2026. It is still a new product: what it should become, and how far it can go, is yours to figure out. Messaging. The chat between drivers and passengers. Next up: Group Chat, and catching up with market standards. GPS Tracking: both the technical capability as well as features it enables (including sharing ETA on the map, ESC bonus in Spain among others) Post-Carpool ride XP (claims, ratings etc.). How members build trust in each other. This includes AI Ratings Summary, BlaBlaCar's first consumer-facing GenAI feature. Communication Service and contact preferences. The platform that sends every push notification, email, SMS and WhatsApp message across the company, plus the settings members use to choose what they receive. Marketing tools. Braze and deeplinks, used by the CRM and marketing teams. This is a key scope, and you own its strategy. That comes with high exposure: you present to the Executive Committee every two weeks. You get a direct say in company decisions, and you are expected to bring clear thinking and solid arguments to the table.