ServiceNow Architect (CMDB, ITSM, ITOM)

Role Overview We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM. Location - USA (Remote) Hourly rate: 50-70 USD B2B contract, 6+ months Key Responsibilities • Perform an end-to-end CMDB assessment covering: • CI classes and relationships • Data quality and CMDB Health • Identification and Reconciliation Engine (IRE) • Data sources and integrations • Duplicate, stale, orphaned, and incorrectly classified CIs • CSDM alignment • Ownership and governance • Assess Discovery, Service Graph Connectors, and other CMDB data sources. • Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps. • Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities. • Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM. • Define a prioritized CMDB remediation backlog and roadmap. • Provide target-state architecture, governance, licensing, and operating model recommendations. Requirements • Strong ServiceNow CMDB and CSDM expertise. • Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors. • Experience conducting enterprise-scale CMDB assessments and remediation initiatives. • Strong understanding of CI lifecycle, relationships, reconciliation, and data governance. • Understanding of ServiceNow licensing, user roles, personas, and access models. • Ability to translate technical findings into clear risks, recommendations, and implementation priorities. Key Deliverables • CMDB Current-State Assessment • Gap & Risk Analysis • CMDB Health Findings • CSDM Alignment Recommendations • License Usage & Optimization Assessment • Persona & Role Mapping • Prioritized Remediation Backlog • Target-State CMDB Roadmap Originally posted on Himalayas