ServiceNow QA Consultant (CSM/ITSM)

Overview: We are looking for a ServiceNow CSM Developer / Consultant to design, implement, and enhance Customer Service Management solutions on the ServiceNow platform. In this role, you will collaborate with cross-functional teams to deliver scalable, high-quality solutions, contribute to platform improvements, and help establish best practices across development, testing, and solution delivery. Responsibilities: • Configure, customize, and enhance ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) solutions. • Collaborate with Product Owners, Solution Architects, developers, and business stakeholders to understand requirements and translate them into technical and testing solutions. • Design, create, and maintain Automated Test Framework (ATF) tests to support platform quality and release readiness. • Structure, maintain, and continuously improve reusable test libraries and automated test assets. • Define test strategies, test scenarios, and test cases for new features, enhancements, and platform releases. • Review requirements and ensure solutions meet functional, quality, and usability standards. • Support defect management, root cause analysis, regression testing, and release validation activities. • Review and optimize existing ATF implementations and recommend improvements. • Promote quality engineering and test automation best practices across the team. • Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. • Work closely with developers to integrate quality assurance throughout the development lifecycle. • Contribute to the continuous improvement of development, testing, and delivery processes. Requirements Qualifications: • Experience developing, configuring, and customizing solutions on the ServiceNow platform. • Strong experience with ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM). • Strong hands-on experience with ServiceNow Automated Test Framework (ATF). • Experience designing and maintaining structured test libraries and reusable test assets. • Solid understanding of software testing methodologies, quality assurance principles, and test automation best practices. • Experience with both manual and automated testing. • Understanding of ServiceNow platform administration, configuration, and scalable solution design. • Familiarity with Agile methodologies such as Scrum or Kanban. • Strong analytical, troubleshooting, and problem-solving skills. • Excellent communication and stakeholder management skills. • Ability to work independently and collaborate effectively within cross-functional teams. • Fluent English, both written and spoken. Originally posted on Himalayas