SERVICES CLOUD & CONTACT CENTER CONSULTANT - SALESFORCE

This is a remote position. BFCG is seeking a Service Cloud & Contact Centre Consultant to help clients transform customer service operations through Salesforce Service Cloud, case management, omni-channel support, and contact center optimization. Key Responsibilities • Implement and configure Salesforce Service Cloud • Design customer support workflows and case management processes • Configure Omni-Channel, Knowledge Base, Live Chat, and Service Console • Optimize contact center operations and service delivery processes • Develop service performance dashboards and reporting • Support integration with telephony and third-party customer support systems • Facilitate user adoption and training Requirements • 4–8+ years Salesforce consulting experience • Experience implementing Service Cloud solutions • Strong understanding of customer service operations • Knowledge of contact center technologies • Salesforce Service Cloud Certification preferred • Excellent client-facing communication skills Originally posted on Himalayas