Task & Process Mining Analyst

This is a remote position. Job Title: Task & Process Mining Analyst — Healthcare Claims Location: Remote / Hybrid Experience: 5+ years Industry: Healthcare | Payer & Provider Operations Summary We are hiring a senior-level Task & Process Mining Analyst to drive data-driven process discovery, analysis, and optimization across healthcare claims operations. This role sits at the intersection of business analysis, process intelligence, and intelligent automation — using UiPath Process Mining and Task Mining to uncover inefficiencies, quantify automation opportunities, and build the analytical foundation for RPA and AI-led transformation across claims adjudication, denial management, prior authorization, and revenue cycle workflows. About the Role Healthcare claims operations are complex, high-volume, and often burdened by manual effort, rework, and compliance risk. This role exists to change that — using process intelligence tools to see exactly how work actually happens, not just how it's supposed to happen, and translating those insights into prioritized, ROI-backed automation recommendations that development teams can act on. Requirements Key Responsibilities Process & Task Mining • Deploy and configure UiPath Process Mining to ingest event log data from claims systems (Epic, Facets, Availity, clearinghouses) and reconstruct actual process flows end-to-end • Use Task Mining to capture desktop-level user interactions across claims intake, validation, adjudication, remittance, and denial workflows — generating objective, data-backed as-is process documentation • Identify process variants, bottlenecks, rework loops, and compliance deviations across the claims lifecycle • Build and maintain process mining dashboards and conformance checking models to monitor process health over time Claims Domain Analysis • Analyze end-to-end claims workflows including EDI 837/835 transactions, eligibility verification, prior authorization, claims submission, adjudication, remittance posting, denial management, and appeals • Map payer-provider interaction points and identify root causes of denials, delays, and manual touchpoints • Quantify volume, cycle time, error rates, and manual effort across claims processes to build defensible ROI models • Collaborate with clinical, billing, and operations teams to validate findings and prioritize improvement opportunities Automation Opportunity Development • Translate process and task mining insights into structured automation candidates with clear scope, effort estimates, and ROI projections • Develop Process Definition Documents (PDDs) and Solution Design inputs for RPA development teams • Prioritize automation pipeline based on volume, complexity, compliance risk, and business value • Partner with UiPath RPA developers and architects to ensure seamless handoff from discovery to build Stakeholder Engagement • Present process mining findings, dashboards, and automation business cases to healthcare operations leaders and IT stakeholders • Facilitate workshops with claims SMEs, billing teams, and payer relations staff to validate as-is processes and co-design future-state workflows • Support change management activities during automation deployment and process transformation initiatives Required Qualifications • 5+ years of experience in business/process analysis, with at least 2 years focused on healthcare claims operations • Hands-on experience with UiPath Process Mining and/or Task Mining — or equivalent tools (Celonis, Minit, Fluxicon Disco) • Deep understanding of the healthcare claims lifecycle: EDI 837/835, eligibility, prior auth, adjudication, denial management, remittance, and appeals • Experience working with claims platforms such as Epic (Resolute HB/PB), Facets, TriZetto, Availity, or Change Healthcare • Proficiency in process mapping tools (Visio, Lucidchart) and event log analysis • Strong analytical skills with ability to build ROI models and business cases from process data • Familiarity with HIPAA compliance requirements and PHI handling standards • Experience with RPA platforms — UiPath preferred — and understanding of automation development lifecycle Benefits Preferred Qualifications • UiPath Process Mining or Task Mining certification • Background in Lean, Six Sigma, or other process improvement methodologies • Experience with SQL for event log extraction and preparation from claims systems • Knowledge of HL7, FHIR, and healthcare interoperability standards • Exposure to AI/ML-enhanced process mining use cases (anomaly detection, predictive conformance) • PMP or Agile certification What Success Looks Like • Process mining models live and actively monitoring key claims workflows within 60 days of engagement start • Automation pipeline of 10+ prioritized candidates with validated ROI within 90 days • Measurable reduction in claims denial rate, rework, and manual processing time through automation initiatives • Business stakeholders able to self-serve process performance dashboards without analyst involvement Originally posted on Himalayas