Technical Expert Engineer (North America, Remote)

About the opportunity VictoriaMetrics is a fast-growing company revolutionizing open-source monitoring and observability solutions. We’re trusted by enterprises and the open-source community alike to provide high-performance, scalable solutions. We operate in a dynamic, startup environment where innovation and customer satisfaction are at the core of what we do. As our Support Department evolves, we are looking for a highly skilled and motivated VictoriaMetrics Expert to join our Expertise Center team. This role is for an experienced specialist with a strong background in development and/or high-level systems engineering. We need a specialist with a proven track record of deep technical analysis who will focus on building our internal technical expertise to provide first-class assistance to our enterprise clients, develop internal monitoring, and create tooling. Role Overview: Your responsibilities as a VictoriaMetrics Expert will include: • Taking deep dives into complex customer issues, reproducing them in sandbox environments, including under load. • Work closely with the development team to resolve identified problems. • Creating and developing internal tooling (Go is a significant advantage) to improve observability, automation (e.g., problem detection, AI integrations), and overall operational efficiency. • Developing internal monitoring, creating runbooks, dashboards, and guides. • Handling problem management: performing root cause analysis and driving long-term solutions, including creating artifacts (docs, runbooks). • Building and maintaining the internal knowledge base to support other teams. • Collaborating with other teams (engineering, customer success, solution engineering) to address complex issues and contribute to product improvement. • Participating in critical incident resolution with a focus on rapid mitigation followed by root cause analysis. • The preferred time zone for this position is GMT -5 – GMT -8. • We operate in a fully remote setup with a flexible schedule. This is a contract position (a service agreement with a US entity; self-employed or sole proprietor status is possible). Key Qualifications: • Required Experience: • A minimum of 4-5+ years in a senior technical position, such as Software Developer, SRE, Performance Engineer, or Systems Engineer role. • Technical Skills: • Advanced troubleshooting skills. • Deep knowledge of programming or scripting languages (experience with Go is a plus). • Practical experience with Kubernetes (K8s). • Knowledge of Linux (advanced knowledge is a plus). • Understanding of IT infrastructure and troubleshooting distributed systems. • Soft Skills: • Excellent communication skills, able to clearly explain complex technical concepts in English. • A passion for solving complex technical problems and building expertise. • A sense of responsibility and urgency working with external customers. • A quick learner with a proactive attitude and a passion for problem-solving. • Startup Mindset: • Comfortable with evolving processes and the need for flexibility. Preferred Qualifications: • Experience with VictoriaMetrics or other time-series databases/monitoring tools (Grafana/Prometheus). • Familiarity with VictoriaLogs or other log storage and analysis platforms is a strong plus • Experience with open-source technologies and community engagement. About VictoriaMetrics: We are the company behind the popular open-source, high-performance time-series database and monitoring solution: VictoriaMetrics. We’ve recently introduced our open source logs management product, VictoriaLogs, as well as the brand-new VictoriaTraces. Fortune 500 companies use our products as their core monitoring & observability solutions. Our services are used by Spotify, Hubspot, WIX, Grammarly, CERN and thousands of others. Our open source products have been downloaded 1B+ times to date. We are a profitable company with a fully remote team distributed worldwide. Interview Process: • Introductory Video Call (30 min): Meet to discuss your experience and fit and clarify role and expectations. • Technical Interview (1 hr): A deep dive into your technical skills with our team. • Call with founders (optional, 30 min): An extra session, if needed. • Offer: Embark on your journey with VictoriaMetrics. Originally posted on Himalayas