Technical Support Representative

This is a remote position. Job Overview : As an Online Chat Tech Support Agent in the USA, you'll play a pivotal role in delivering exceptional real-time assistance to our customers via web-based chat and both inbound and outbound calls. Your responsibilities will encompass troubleshooting technical issues, addressing product inquiries, and ensuring overall customer satisfaction. Responsibilities : • Swiftly and effectively manage customer inquiries through live chat, as well as inbound and outbound calls. • Diagnose and resolve technical issues related to our products and services. • Provide customers with clear and concise step-by-step solutions. • Offer insights for issue resolution and recommend potential product enhancements. • Collaborate closely with cross-functional teams, including phone and email support. • Accurately document support interactions in our CRM system. • Escalate unresolved issues to the relevant internal teams. • Consistently meet or exceed key performance indicators, including response times and customer satisfaction ratings. • Keep abreast of product knowledge, technical specifications, and company policies. Qualifications : • High school diploma or equivalent; a Bachelor's degree in a related field is a plus. • Prior experience in customer service or technical support is advantageous. • Exceptional written and verbal communication skills. • Proficiency in multitasking and managing multiple chat windows and calls concurrently. -Strong problem-solving skills. • Familiarity with CRM systems and chat support software. • Solid understanding of computer systems, mobile devices, and other tech products. • Phone and Online tech support experience required Skills : -Customer-centric mindset -Empathy and active listening -Technical aptitude -Effective time management -Meticulous attention to detail Work Environment : This role can be performed either remotely or in an office setting. Flexibility for shift work, including weekends and holidays, may be necessary. Requirements Qualifications : • High school diploma or equivalent; a Bachelor's degree in a related field is a plus. • Prior experience in customer service or technical support is advantageous. • Exceptional written and verbal communication skills. • Proficiency in multitasking and managing multiple chat windows and calls concurrently. -Strong problem-solving skills. • Familiarity with CRM systems and chat support software. • Solid understanding of computer systems, mobile devices, and other tech products. Benefits Compensation and Benefits : -Competitive salary -Performance-based bonuses -Opportunities for career advancement Originally posted on Himalayas