Tokyo Campervans - Customer Support Specialist

Responsibilities: • Respond to inbound leads via phone, email and CRM system (WIX) • Lead qualification and upselling of services with incentive to convert leads to customers • Planning, resourcing and scheduling for bookings and cleaning • Manage inventory / orders of supplies for vans • Manage enquiries and build quotations for special customer requests • Work closely with marketing team on special projects, offers and campaigns • Manage special offers and seasonal campaigns and work with marketing team to ensure website accuracy and FAQs are consistently updated • Coordinate with new and existing vehicle partners especially for end of month closing and revenue share statements • Pre / post booking checklist management, ensuring all cars are cleaned and repaired and maintained before and after bookings Requirements • English fluency with excellent communication and ideally experience in dealing with customers via calls • Interest, knowledge or passion for hospitality industry with 2+ years experience preferred • Flexible mindset or startup mentality - willing to go above and beyond the job description • Remote Originally posted on Himalayas