Virtual Assistant- Homecare/Homehealth

This is a remote position. Job Summary The Virtual Assistant is critical for keeping the agency's administrative functions running smoothly, handling scheduling, communication, data entry, and general office tasks from a virtual environment. This role ensures that client care plans are implemented effectively, caregiver schedules are maintained, and clients receive a seamless, person-centered care experience. ​ Key Responsibilities Answer and route incoming calls, emails, and messages from clients, families, and referral sources • Schedule and confirm caregiver visits, client appointments, and staff meetings • Enter and maintain accurate client and staff data in the agency's EHR and scheduling systems • Assist with preparation of billing documentation, prior authorization requests, and payer communications • Draft and distribute internal communications, memos, meeting agendas, and follow-up correspondence • Maintain organized digital filing systems for client records, personnel files, and agency documents • Monitor and respond to agency voicemails, inboxes, and online inquiry forms in a timely manner • Support the recruitment process by posting job listings, screening applicants, and scheduling interviews • Assist with onboarding documentation and compliance tracking for new hires • Complete special projects and administrative tasks as assigned by the Administrator or Care Coordinator • Conduct client intake assessments and develop individualized care plans in collaboration with the clinical team • Schedule and coordinate caregiver assignments to ensure consistent, appropriate client-caregiver matching • Serve as the primary point of contact for clients, families, referral sources, and managed care organizations • Monitor client satisfaction and follow up proactively after service initiation and changes • Coordinate with the RN Director on clinical concerns, care plan updates, and supervisor visits • Process authorizations, service orders, and prior approvals from payers and managed care organizations • Maintain accurate and up-to-date records in the agency's EHR and scheduling systems • Resolve scheduling conflicts, caregiver call-outs, and client service gaps promptly • Facilitate interdisciplinary communication among caregivers, nurses, therapists, and physicians • Track key metrics including missed visits, hospitalizations, and care plan compliance ​ Requirements Qualifications • 1+ years of experience in home health coordination, case management, or a clinical role • Strong organizational and multitasking skills with attention to detail • Excellent verbal and written communication skills • Experience with scheduling software and EHR systems Originally posted on Himalayas